Return & Refund Policy
Return Policy
We have a 30-day return policy on most items, which means you have 30 days after receiving your item to request a return. Please see the exceptions/non-returnable items section below.
- New Items - To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- Used Items - To be eligible for a return, your item must be returned in the same condition that you received it. You'll also need the receipt for proof of purchase.
Unveiled Treasures pays for the return shipping label.
To start a return, you can contact us at contact@unveiledtreasuresstore.com
If your return is accepted, we’ll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Theft & Porch Pirates
It is the buyer's responsibility to ensure a safe place for packages to be delivered. Once USPS states that the package has been delivered, the transaction is considered complete (Please see second paragraph in this section). Unveiled Treasures will not issue a refund without first receiving the item back via a return.
If your package is thought to be stolen or states that it has been delivered and you haven't received it, please contact us via a method listed at the bottom of the page. We will ensure that there hasn't been a mistake with USPS. Also, please see the section below titled Economy Standard Envelope Tracking & Delivery for standard envelope shipping.
Wrong Address
Please ensure that you put in the correct address when placing an order. Our store is known for fast shipping, so please contact us immediately using one of the contact methods at the bottom of the page if you believe that you put in the wrong address. If we have already shipped the item, please use the USPS package intercept service to redirect the package to the correct address. Additional fees will apply with this service.
Unveiled Treasures will not issue a refund for items sent to a wrong address put in by the customer unless the package is returned back and the item is unharmed. If the item is returned unharmed, customers will receive a refund minus the cost of shipping.
Economy Standard Envelope Tracking & Delivery
Standard envelope tracking for trading cards & stickers is not updated as frequently as tracking with packages. At times, your order can be scanned as delivered and it doesn't arrive promptly. Please allow 5 business days if this occurs for your order to arrive. If it doesn't arrive after 5 business days from the delivery scan, please contact us via a method listed at the bottom of the page.
Exceptions / Non-Returnable Items
Online Pokemon TCG Code Cards that are sent to you electronically cannot be returned. However, if you have any issues with the code card, please contact us to make it right.
Unfortunately, we cannot accept returns on final sale items or gift cards.
Exchanges
We do not offer exchanges. Please request a return and place a new order instead
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return and you have not received your refund, please contact us at contact@unveiledtreasuresstore.com
Contact
Email: contact@unveiledtreasuresstore.com
Live Chat: Available from 9:00AM - 5:00PM Monday - Friday ET. Excludes federal holidays.
Phone: 336-504-8333